PIMEX MailExpress - Frequently Asked Questions

Q: How do I export my mailing list from Excel?

1. Make sure that the left-most column contains the list of e-mail addresses

2. Open File / Save As... menu. Enter file name.

3. Next to “Save As Type: select CSV (Comma Delimited) (*.csv)

4. Press Save

Q: Does PIMEX MailExpress work with Gmail?

Yes, starting with version 4.0 MailExpress works with Gmail.

1. Open your Gmail account page in a web browser

2. Go to Settings and enable POP3 account

3. Print out instructions on how to setup POP3/SMTP Gmail account in Outlook or Outlook Express

4. Apply SMTP portion of instructions in MailExpress Connection settings (use port 587). Make sure that the SSL Connection box is checked.

Q: How do I create an HTML message in Word?

1. Open Microsoft Word and create your message. It may contain tables, headers, various fonts, etc. If you need to insert images, see the next question below

2. Go to the File / Save As menu, next to “Save as type:” select “Web Page, Filtered”, enter a file name and save the HTML document

Q: Can I insert an image into my HTML message?

Yes, but the image file needs to be located on a web server/web site and have a valid URL. Sending a locally saved image with every message dramatically reduces the speed of bulk email process. There are many free image hosting web sites where you can upload your images. The example below uses www.tinypic.com.

If you are using a HTML editor to compose your message, you may insert image URL directly into the document, save it, and use the document “as is”. If you are using Microsoft Word, it will save a local copy of the image file and create a reference to it. You will have to manually edit the HTML document to revert local file reference back to the URL.


1. Open www.tinypic.com in your web browser and upload your image. After upload is completed you will see the direct image URL (looking like http://i40.tinypic.com/2yyzjms.jpg) under “Direct Link for Layouts”. Copy this URL for reusing it later.

2. In Microsoft Word go to the Insert / Picture / From File menu and paste the URL next to File Name: http://i40.tinypic.com/2yyzjms.jpg

3. Go to the File / Save As menu, next to “Save as type:” select “Web Page, Filtered”, and save the HTML document

4. Open this HTML file in Windows Notepad. Go to Edit / Find menu, type img and find the image tag. It will look something like this:

<img width=136 height=180 src="TestDoc_files/image001.jpg">

5. Replace the value of the src attribute with the URL:

<img width=136 height=180 src="http://i40.tinypic.com/2yyzjms.jpg">

6. Save the file

7. Import this HTML file into PIMEX MailExpress and click on HTML Preview menu. You should see a complete document with the image.

Q: How do I make characters in my language display correctly?

1. If your message is in HTML format, make sure that you use proper encoding (or character set). For example, for Chinese language with big5 encoding in the beginning of HTML text you should see a line looking something like this:

<meta http-equiv=Content-Type content="text/html; charset=big5">

2. Click on Settings in the Message pane, then on Headers... button, check “Include MIME version and Character Set”, and enter the same character set in the box below (big5 in this example).

For Greek code page character set would be Windows-1253, for Turkish – Windows-1254, etc. The complete listing of character sets can be found here: